About Us

CrossRoads Technologies Consulting Group was born from an idea that Craig Young, (Founder and President) had of being a reliable consulting resource for companies to embrace newer technologies for better ROI.

Craig and his partner and wife, Michelle believe that true business success is when their customers achieve success. As professionals with over 25 years of Executive Level Industry experience, they have an inside view of what clients want and need most from their technology vendors. They know the proven best practices to provide clients with the highly functional, efficient solutions that would not be available exclusively from any one solution provider, manufacturer, or vendor.

Being one of the leading IT and Telecom solution consultants in the industry today, CrossRoads assists organizations, whether they have an IT team or not, to achieve the right technology acquisitions for their businesses.

Their mission and the reason CrossRoads Technology Consulting Group exists is to work with client companies as an impartial advisor providing industry insights, and recommendations based on current technology challenges, trends, and growth plans.

The biggest mistake in IT aquisition is organizations not looking to the future with their technology investments. Crossroads clients are protected from blind spots with scalable solutions that go the distance. Clients put a foundation in place that is future focused as they plan ahead 5-10 years and more.

At Crossroads, the focus is on three main impact area that mean the most to clients:

The CrossRoads B.F.T. Advantage.

It stands for meeting and exceeding clients Business, Financial and Technical goals!

What is delivered is a truly curated solution strategy. Every CrossRoads client receives the care and personalized development of a solution optimized to grow as their businesses grows.

This is the CrossRoad’s superpower and what differentiates Crossroads from any other company in the industry. With this mind set, Crossroads has enjoyed amazing growth and has had the opportunity to work with wonderful clients in industries that include healthcare, ecommerce, nonprofit, retail, finance, manufacturing and more.

Leadership Team

Craig Young

President

I have been a consultant for over 20 years working with some of the largest companies in the technology market. I started as a Strategic Account Executive with Mitel and moved into the role of Western region as Director of UCaaS with Integra. With all these experiences, I learned from an inside view what clients want and need most from their technology vendors. I know the proven best practices to provide clients with the best complete solutions that wouldn’t be available exclusively from any one vendor. What I bring to the clients of CrossRoads is a truly curated solution strategy. Every client that we work with at CrossRoads receives the care and personalized development of a solution optimized to grow as their businesses grow.

I also enjoy working directly with CIO’s. I facilitate summits annually to give CIO’s and vendors the opportunity to meet and discuss best practices to achieve breakthroughs. This gives them the opportunity to learn what’s on the horizon for technology in the future. Over the last 4 years I have enjoyed and will continue to mentor others, including my own sons James and Jonathan, who will be the third generation in technology for our family. We look forward to the years ahead with our team and our clients to see where this incredible adventure takes us.

 

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Craig Young

Craig Young

President

Michelle Young

Executive Vice President

I started in telecommunications working for my parent’s telephone company, where I worked in the office and field, achieving training and certifications in cabling, Contact Centers, VoIP, cloud solutions, Business Continuity, Data Centers and multiple (UCaaS) hosted phone systems. I have worked for Mitel in VA, as the Southeast Region Territory Manager. Then moved to CA and was hired as the Sales Manager for the San Jose/San Francisco markets. In 2009 I joined TPX as Sales Manager moving into a Director role. I joined CrossRoads as Executive Vice President right before the Covid pandemic. In less than 4 years, we have been able to achieve gold level status with Intelisys and Silver with Sandler.


I am committed to giving back so I volunteer time to mentor rising female leaders. I also volunteer time in our community to help non-profits meet the needs of our youth and seniors.
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Michelle Young

Michelle Young

Executive Vice President

Brian Janosz

Business Technology Consultant

I am a student of technology, well-versed on the tech-stack, an enthusiast for “CX” (and the intricacies of the Contact Center). I have enjoyed a career in technical sales before joining as a Business & Technology Consultant for CrossRoads Technologies Consulting Group.  I have worked with clients around the globe on the evaluation of technology. As a consultant, with over 20+ years of experience and an extensive network of industry connections, I can guide the entire evaluation process of your current and future technology

One of Brian’s clients summed up their experience in one sentence:

“One hour of your time buys 50 hours of our partners hard work to solve your problems.  That’s it.  No commitment.”

I am energized by my consulting work and family and passionate about spreading the word about optimizing technology acquisition with integrity by becoming a social media influencer. See our Blog section for some of my articles.

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Brian Janosz

Brian Janosz

Business Technology Consultant

What People Say About Us

"I have worked with Crossroads for many years, they always deliver outstanding consultation and solutions. We have engaged with Crossroads for HA communication strategies, UCaaS, and hybrid cloud solutions. Crossroads manages these engagements from start to finish allowing me to focus on other infrastructure projects. Customer service is outstanding and responsive, and I am never disappointed."
RussIT Manager - Infrastructure
Grocery Warehousing & Distribution
Russ
The #1 reason I love working with Crossroads Technologies Consulting Group, is that they help me win deals. The Crossroads Team know their customers very well and they have already earned their customer's trust by the time RingCentral gets involved. They are very easy to partner with and are direct in their communication. What makes Crossroads stand apart is their Professionalism, open and proactive communication, understands UCaaS and CCaaS landscape. Something Crossroads does very well is hold their customers accountable to timelines and effectively manage expectations. Super strong on follow through. Their customers are always #1. RingCentral wins deals when Crossroads is our partner and Crossroads has a very strong reputation at RingCentral.
David ChaoHealthcare Executive
David Chao
Crossroads has a proven streamlined and effective process to help their clients find and implement the best solutions. For the past five years it has been a pleasure to support them as their channel manager. Their team has over 40 years of combined experience and their passion to help their clients stands out. They negotiate the best contracts and find their clients the best solutions.
Vincent Mussumeci Strategic Partner Manager - NorCal
Vincent Mussumeci
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