About Us
CrossRoads Technologies Consulting Group was born from an idea that Craig Young, (Founder and President) had of being a reliable consulting resource for companies to embrace newer technologies for better ROI.
Craig and his partner and wife, Michelle believe that true business success is when their customers achieve success. As professionals with over 25 years of Executive Level Industry experience, they have an inside view of what clients want and need most from their technology vendors. They know the proven best practices to provide clients with the highly functional, efficient solutions that would not be available exclusively from any one solution provider, manufacturer, or vendor.
Being one of the leading IT and Telecom solution consultants in the industry today, CrossRoads assists organizations, whether they have an IT team or not, to achieve the right technology acquisitions for their businesses.
Their mission and the reason CrossRoads Technology Consulting Group exists is to work with client companies as an impartial advisor providing industry insights, and recommendations based on current technology challenges, trends, and growth plans.
The biggest mistake in IT aquisition is organizations not looking to the future with their technology investments. Crossroads clients are protected from blind spots with scalable solutions that go the distance. Clients put a foundation in place that is future focused as they plan ahead 5-10 years and more.
At Crossroads, the focus is on three main impact area that mean the most to clients:
The CrossRoads B.F.T. Advantage.
It stands for meeting and exceeding clients Business, Financial and Technical goals!
What is delivered is a truly curated solution strategy. Every CrossRoads client receives the care and personalized development of a solution optimized to grow as their businesses grows.
This is the CrossRoad’s superpower and what differentiates Crossroads from any other company in the industry. With this mind set, Crossroads has enjoyed amazing growth and has had the opportunity to work with wonderful clients in industries that include healthcare, ecommerce, nonprofit, retail, finance, manufacturing and more.
Leadership Team
Craig Young
President
I have been a consultant for over 20 years working with some of the largest companies in the technology market. I started as a Strategic Account Executive with Mitel and moved into the role of Western region as Director of UCaaS with Integra. With all these experiences, I learned from an inside view what clients want and need most from their technology vendors. I know the proven best practices to provide clients with the best complete solutions that wouldn’t be available exclusively from any one vendor. What I bring to the clients of CrossRoads is a truly curated solution strategy. Every client that we work with at CrossRoads receives the care and personalized development of a solution optimized to grow as their businesses grow.
I also enjoy working directly with CIO’s. I facilitate summits annually to give CIO’s and vendors the opportunity to meet and discuss best practices to achieve breakthroughs. This gives them the opportunity to learn what’s on the horizon for technology in the future. Over the last 4 years I have enjoyed and will continue to mentor others, including my own sons James and Jonathan, who will be the third generation in technology for our family. We look forward to the years ahead with our team and our clients to see where this incredible adventure takes us.

Craig Young
President
Michelle Young
Executive Vice President
I started in telecommunications working for my parent’s telephone company, where I worked in the office and field, achieving training and certifications in cabling, Contact Centers, VoIP, cloud solutions, Business Continuity, Data Centers and multiple (UCaaS) hosted phone systems. I have worked for Mitel in VA, as the Southeast Region Territory Manager. Then moved to CA and was hired as the Sales Manager for the San Jose/San Francisco markets. In 2009 I joined TPX as Sales Manager moving into a Director role. I joined CrossRoads as Executive Vice President right before the Covid pandemic. In less than 4 years, we have been able to achieve gold level status with Intelisys and Silver with Sandler.
I am committed to giving back so I volunteer time to mentor rising female leaders. I also volunteer time in our community to help non-profits meet the needs of our youth and seniors.

Michelle Young
Executive Vice President
Brian Janosz
Business Technology Consultant
I am a student of technology, well-versed on the tech-stack, an enthusiast for “CX” (and the intricacies of the Contact Center). I have enjoyed a career in technical sales before joining as a Business & Technology Consultant for CrossRoads Technologies Consulting Group. I have worked with clients around the globe on the evaluation of technology. As a consultant, with over 20+ years of experience and an extensive network of industry connections, I can guide the entire evaluation process of your current and future technology
One of Brian’s clients summed up their experience in one sentence:
“One hour of your time buys 50 hours of our partners hard work to solve your problems. That’s it. No commitment.”
I am energized by my consulting work and family and passionate about spreading the word about optimizing technology acquisition with integrity by becoming a social media influencer. See our Blog section for some of my articles.

Brian Janosz
Business Technology Consultant
What People Say About Us
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