After reading Jane Frankland’s (Founder of The Source Platform for Women in Cyber) recent newsletter, I wanted to share a few thoughts. In Edition 7 of The Source for Women in Cyber Newsletter entitled “Responding to Criticism & the Cost of Call-Out Culture in Cyber” Jane invites the cyber community and other business leaders into …
Whatever happened to the ole’ expression “agree to disagree”? Read More »
“Provide Customer Engagement, anywhere, via multiple integrated channels to ensure a seamless customer experience ~ Omni-Channel I ran across a LinkedIn Post that inspired my article. Kyle Coleman, VP of Revenue Growth & Enablement for Clari who brought us Revenue Operations in the Cloud (“As-a-Service”) shared this recommendation with his network. “Ask the question at the end of your …
Does your organization rely on Microsoft Teams for Voice, Collaboration, Messaging and Conferencing? If so, how did the March 15th, Microsoft / Azure outage impact your Enterprise Communications? As reported by MeBere.com, The “primary impact is to Microsoft Teams, ” according to early studies, according to Microsoft”. If your solution is Microsoft 365 E5 (or 365 Business …
MS Teams Outage, Impact (What’s your “Plan B” to mitigate future business disruptions?) Read More »
My son (Carter who recently received a Scholarship to Attend and Play Football at Minot State University – “Go Beavers ~ Build the Dam!”) and I drove to Minot, North Dakota recently so he’d have his truck at school. (I road along to give him company and his Yukon with over 200K miles and a …
Today, Contact Centers interact with customers across multiple channels (traditional voice and digital channels) delivering a mix of customer service, product / service fulfillment, helpdesk support and in some cases employ an inside sales department for business development. In recent times and “Pre-COVID”, it has become increasingly critical to maintain compliance, customer privacy and adherence …
Compliance is not “only for the birds” and your Chief Compliance Officer Read More »
