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Virtual museum visits improve well-being for elderly, study finds.

Virtual museum visits improve well-being for elderly, study finds. “On a global scale, this participatory art-based activity could become a model that could be offered in museums and art institutions worldwide to promote active and healthy aging.” Story at a glance Researchers found adults over 65 who attended virtual guided tours each week over a …

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Whatever happened to the ole’ expression “agree to disagree”?

After reading Jane Frankland’s (Founder of The Source Platform for Women in Cyber) recent newsletter, I wanted to share a few thoughts. In Edition 7 of The Source for Women in Cyber Newsletter entitled “Responding to Criticism & the Cost of Call-Out Culture in Cyber” Jane invites the cyber community and other business leaders into …

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Industry News

Security as a Service (SECaaS) Market to Grow…

Security as a Service (SECaaS) Market to Grow USD 15610 Million by2028 at a CAGR of 22.7% | Valuates Reports The global Security as a Service (SECaaS) market size is projected to reach USD 15610 Million by 2028, from USD 3615.2 Million in 2021, at a CAGR of 22.7% during 2022-2028. Major Factors Driving the Growth of Security as …

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Why Omni-Channel?

Why Omni-Channel?

“Provide Customer Engagement, anywhere, via multiple integrated channels to ensure a seamless customer experience ~ Omni-Channel I ran across a LinkedIn Post that inspired my article. Kyle Coleman, VP of Revenue Growth & Enablement for Clari who brought us Revenue Operations in the Cloud (“As-a-Service”) shared this recommendation with his network. “Ask the question at the end of your …

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MS Teams Outage, Impact (What's your "Plan B"​ to mitigate future business disruptions?)

MS Teams Outage, Impact (What’s your “Plan B”​ to mitigate future business disruptions?)

Does your organization rely on Microsoft Teams for Voice, Collaboration, Messaging and Conferencing? If so, how did the March 15th, Microsoft / Azure outage impact your Enterprise Communications? As reported by MeBere.com, The “primary impact is to Microsoft Teams, ” according to early studies, according to Microsoft”. If your solution is Microsoft 365 E5 (or 365 Business …

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On a Personal Note

On a Personal Note

My son (Carter who recently received a Scholarship to Attend and Play Football at Minot State University – “Go Beavers ~ Build the Dam!”) and I drove to Minot, North Dakota recently so he’d have his truck at school. (I road along to give him company and his Yukon with over 200K miles and a …

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Compliance is not “only for the birds” and your Chief Compliance Officer

Compliance is not “only for the birds” and your Chief Compliance Officer

Today, Contact Centers interact with customers across multiple channels (traditional voice and digital channels) delivering a mix of customer service, product / service fulfillment, helpdesk support and in some cases employ an inside sales department for business development.    In recent times and “Pre-COVID”, it has become increasingly critical to maintain compliance, customer privacy and adherence …

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