Industry News
Security as a Service (SECaaS) Market to Grow…
Security as a Service (SECaaS) Market to Grow USD 15610 Million by2028 at a CAGR of 22.7% | Valuates Reports The global Security as a
Why Omni-Channel?
“Provide Customer Engagement, anywhere, via multiple integrated channels to ensure a seamless customer experience ~ Omni-Channel I ran across a LinkedIn Post that inspired my article. Kyle Coleman, VP
MS Teams Outage, Impact (What’s your “Plan B” to mitigate future business disruptions?)
Does your organization rely on Microsoft Teams for Voice, Collaboration, Messaging and Conferencing? If so, how did the March 15th, Microsoft / Azure outage impact
On a Personal Note
My son (Carter who recently received a Scholarship to Attend and Play Football at Minot State University – “Go Beavers ~ Build the Dam!”) and
Compliance is not “only for the birds” and your Chief Compliance Officer
Today, Contact Centers interact with customers across multiple channels (traditional voice and digital channels) delivering a mix of customer service, product / service fulfillment, helpdesk